Chat is a useful function for submitting a request that can be resolved during the course of the conversation. Please note that only front line agents have chat functionality, so if you wish to check on the status of a specific ticket, please respond directly to that ticket instead.
Note: at this time, chat is available only to WFAA employees who are logged into the Help Center.
The blue icon indicates Help Center agents are available to chat. After logging in, simply click the icon, and a chat window will pop up in the lower-right corner of your window:
If the chat status displays “offline” or “away,” please choose another channel to contact the Help Center if you need immediate assistance.
Alternatively, clicking the chat icon while an agent is away will enable you to leave a message. This option will also create a ticket.
After your chat concludes, you will receive an email receipt of your chat, as well as any follow up messages from the agent supporting your ticket.