Employees of WFAA can submit issues (tickets) in three ways:
Campus partners and affiliates can submit a ticket using the first two methods.
Submit an email to email@example.com.
You'll receive a confirmation email at the address from which you sent the email. Expect to receive a response from an agent assigned to your ticket within two hours, during business hours.
When it's a good idea: anytime you have access to email.
Call (608) 264-2275 during business hours (typically: 7:30 a.m.-5:30 p.m. Monday-Friday) to be connected with an agent. These agents will assist you with general technical issues. If you have a question concerning a specific fund, business process, or constituent, please instead direct your inquiry to the WFAA front desk.
If no one is available to answer your call, leave a voice message. This also creates a ticket and allows us to assist you when we return to the office.
If you are calling from a known phone number or have a Help Center account, you'll automatically receive an email receipt after making the call.
When it's a good idea: when you can't access your computer; when it would be easier to describe the issue over the phone.
Use the Submit a Request form on the Help Center homepage if you're logged in. This will allow you to categorize your issue and is particularly useful for certain business requests.
When it's a good idea: gift processing requests; OnBase (documentation) requests; to report an issue to maintenance (operations).