Backup

1. If you haven’t already set up your iCloud account, open Settings on your iPhone > click the box at the top that says Sign in to your iPhone
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2. We highly recommend using your WFAA email and not your personal address to set up Apple ID on your WFAA iPhone
   1. 1. 1. If you already have an account, enter that email into the Apple ID space and hit Next to enter your password
            1. Keep in mind that this password may not be the same as the one for your WFAA sign in
            2. You may be prompted for Two-Factor Authentication
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            3. Do not Add Trusted Phone Number
               1. 1. This is the device’s number. It should not be used as a backup for your Apple ID, if possible, in case you are locked out of the device
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               2. Then you will Enter iPhone Passcode
               3. And you may have to Enter Old Passcode, which could be from this device or another
               4. You might also see a prompt at this point to Merge data from certain apps on your iPhone with your iCloud account
                  1. We commonly see this pop up for Freeform and Keypass. Merge if they use those apps. Some people don’t realize they had any data for those apps. In these cases, choose Don’t Merge
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         2. If you don’t have an account, select Forgot password or don’t have an Apple ID? > Create Apple ID > go through the steps
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   2. From the main Apple ID screen, go to Password & Security
      1. 1. Click Edit next to TRUSTED PHONE NUMBER and Add a Trusted Phone Number that is not the same number as your WFAA iPhone. Then choose how you want to verify
   3. Back on the Apple ID landing page, go to iCloud
   4. Select Show All in the APPS USING ICLOUD menu and choose which apps you want to back up
      1. 1. You have 5GB of space included by default. This should cover a complete backup as long as you’re not storing photos or videos
         2. You can choose to pay the $1/month for the upgrade to 50GB. Click Upgrade to iCloud+ for details
         3. You can always return to Apple ID > iCloud > Manage Account Storage to see a breakdown on what is taking up room in your account
   5. Next, choose iCloud Backup from the DEVICE BACKUPS menu
      1. 1. Make sure that Back Up This iPhone and Back Up Over Cellular are turned on
         2. Click Back Up Now. This will create a manual backup. Your iPhone will also automatically backup daily when it is connected to power, locked, and on Wi-Fi.

 Restore

1. 1. To restore your data, go to Apple ID > iCloud > iCloud backup > select the desired backup that you would like to restore under ALL DEVICE BACKUPS > Restore
   2. If you do not see the Restore option, go to Settings > General > Transfer or Reset iPhone > Erase All Content and Settings. This will wipe your phone so that you can go through the set up process and restore your phone using one of your iCloud backups
   3. Contact the Help Center if you have any questions.