FAQ (Frequently Asked Questions)


Why can't I save to Box?
Some folders provide restricted permissions. You cannot save to your All Views folder. Shared folders may have restricted permissions.

For your work, create files and folders in your personal folder (UWF-yourLogin).

How much storage do I have?
Your WFAA Box account provides unlimited online storage. There is a file size limit of 5GB.

Why would I share a file with someone in Box rather than just sending it to them via email?
There are a few reasons to share a Box file with someone rather than sending it to them via email. First, email attachments use up your email storage space. Box allows you to share files with a simple link that anyone can access, even if they aren't at WFAA, or don't use Box.

Second, Box provides a better way to collaborate on documents. If the person receiving your document via email plans to comment on it or edit it, that means another reply email with yet another attachment. With Box, your collaborator can upload the edited file right to Box (or even edit it right within Box). He or she can add comments right alongside the file in a neatly organized, threaded discussion. You don't have to keep track of multiple email messages.

With Box, you can easily go back and view previous versions of the document you have been working on. That is much easier than keeping track of different versions sent as email attachments.

What types of data can I store in my WFAA Box?
You should only use your WFAA Box for official business. Personal files should not be stored.
Box uses data encryption during transit to and from the Box cloud, as well as while stored within the cloud. However, you should not include files that contain sensitive information like PHI (personal health information), passwords, Social Security numbers, or credit card information.

Can I share files with people outside of WFAA?
Yes. You can send links to files stored on Box to anyone's email address. This could be a WFAA email address or an external email address.

When using Box from my browser, why can I not open a file with the non-online version of Word/Excel/Powerpoint?
It may be because you are using Microsoft Edge. This browser only supports the online editing capability. (Internet Explorer, Google Chrome, and Firefox do not have this restriction.)

If you are not using Microsoft Edge, contact the Help Center to request assistance.

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