Return a WFAA issued iPhone


When returning a WFAA issued I device follow these steps (downloadable reference doc below)


Set or change the passcode

  1. Go to Settings Cog_Wheel.png , then do one of the following:
    • On an iPhone with Face ID:Tap Face ID & Passcode.
    • Enter your current passcode
    • Change Passcode.
    • Follow the prompts to change it to 5858



Make sure find my phone is turned OFF

To logout of Find My iPhone keep your Apple ID and password handy and follow the steps below. This guide will also work for logging out of Find My on iPad



  • Go to your iPhone’s Settings Cog_Wheel.png and then tap on your Apple ID profile at the top.
  • On the next page, tap on Find My.
  • Then tap on Find My iPhone.
  • On the next page, you’ll find a toggle button beside Find My iPhone at the top. Tap the toggle button.
  • A pop-up will prompt you to enter the Apple ID password.
  • Once done, tap on Turn Off.



How to erase all data from your iPhone or iPad

  1. Launch the Settings app from the Home screen of your iPhone or iPad.
  2. Now tap on General.
  3. Scroll to the bottom and tap Reset. ...
  4. Choose Erase All Content and Settings.
  5. Tap on Erase
  6. Enter your Passcode.


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