Closed Captioning (CC) in Zoom is classified as Live/Auto Transcription. This can be helpful in meetings for participants who are deaf, hard-of-hearing, different levels of language proficiency, and participants in loud places by giving them a way to follow along. 

 

Turning Closed Captioning On and off

The host of the meeting has to enable transcription. Once enabled, it is up to the participant to turn on closed captioning for themselves.

 

To enable live transcription as the host, click on the CC Live Transcription button and Enable Auto-Transcription under Live Transcript.

 

Any participant that would like to view Closed Captioning needs to enable it for themselves. Click the CC Live Transcript button and click Show Subtitles.

 

To Turn off closed captioning, click Hide Subtitles.

 

If Auto-Transcription hasn’t been enabled by the host, the participant has the option to Request Live Transcription anonymously from the same menu, notifying the host that a participant would like Live Transcriptional turned on.

 

Make Closed Captioning Better 

These are the best practices to make closed captioning as accurate as possible.

• Speak clearly, slowly, and directly into the microphone. The further you are from the mic, the less accurate the CC is.
• Avoid areas with loud background noise.
• Avoid having multiple people speaking at the same time.

 

Notes:

Live transcription currently only supports English and the accuracy of the feature depends on many variables, such as but not limited to:

• Speaker's proficiency with the English language
• Lexicons and dialects specific to a geography or community